Política de reembolso

At LoveQuince, each of our keepsake bouquets, royal crowns, and event accessories is handcrafted with utmost precision and care. We want you to feel completely confident in your purchase. Please review our return, exchange, and shipping guidelines below before placing your order.

1. 100% Real Product Photography

  • Authentic Studio Photos: All product images on our store are photographed using actual physical items made in our studio. What you see reflects our genuine design and craftsmanship.
  • Lighting & Monitor Display: Please note that subtle color variations may occur due to studio lighting, camera calibration, and individual monitor/screen settings. If you need exact shade matching for your gown or theme, please reach out to us prior to ordering.

2. Custom Orders — Non-Returnable & Non-Exchangeable

Because personalized items are crafted exclusively to your specific celebration requirements, we do not accept returns, refunds, or exchanges for:

  • Items ordered in custom sizes or adjusted dimensions.
  • Items crafted with custom color combinations, specialized ribbons, or unique brooch placements.
  • Personalized sets or bespoke Court of Honor packages.

All sales on custom-sized and custom-colored products are final once production begins.

3. Standard (Non-Custom) Items

For standard, in-stock designs without customization:

  • Return Window: You may request a return within 7 days of package delivery.
  • Condition: Items must be in brand-new, completely unused condition, free of perfume, makeup, or event wear, and in their original protective packaging with all accessories included.

4. Return Shipping & Customs Duties Policy

  • No Free Returns: We do not provide free return shipping or prepaid return labels. All return shipping postage and courier fees are the sole responsibility of the customer.
  • Customs Duties, Taxes & Tariffs: For international return parcels, the customer is fully responsible for all customs clearance fees, import duties, tariffs, and taxes incurred during transit back to our workshop.
  • Deductions on Incurred Fees: Any unpaid customs duties, tariffs, or import fees billed to LoveQuince upon receiving the return package will be directly deducted from the final refund amount.
  • Tracking Required: All returns must be dispatched via a reliable, trackable courier service. LoveQuince cannot be held responsible for packages lost, delayed, or damaged in transit back to us.

5. Damaged or Defective Items in Transit

Every piece is strictly inspected and securely boxed before dispatch. If your package arrives damaged during shipping:

  • Please notify us within 48 hours of package delivery via our Contact Page.
  • Include your order number along with clear photos or an unboxing video showing the outer shipping box and the damaged product.
  • Upon verification, we will promptly arrange a replacement or suitable solution at no extra charge to you.

6. Return Process

  1. Contact our team with your order number and request details.
  2. Once approved, you will receive our designated return address and return instructions.
  3. Ship the item using a trackable shipping method and share the tracking number with us.
  4. Refunds are credited back to your original payment method within 5–7 business days following inspection (minus any applicable customs fees or non-refundable charges).

Have questions before placing your order? Please contact our customer support team — we are always delighted to help!